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Navigating Scenario Studio: Video Walkthrough Series

Included herein are walkthrough videos for the steps involved in creating Scenarios. This series is for those Call Simulator users who have the applicable roles and permissions to create Scenarios to be simulated by Call Simulator users.

Below are the steps for creating a Scenario for simulation by Call Simulator users. If you do not have access to Scenario Studio and you believe you should have access to Scenario Studio, please reach out to your trainer or supervisor. Call Simulator Support Team cannot adjust your role and applicable permissions without a direct request from your tenant's primary point of contact. 

To access the written Scribe with step-by-step instructions, simply click on the arrow icon  Scribe Arrow Icon 05082025  which appears below each embedded video herein. This will open the Scribe in another window.

 

Step 1: Creating a Scenario

 

 

Step 2: Creating a Rubric

 

 

Step 3: Configuring Scenarios for Scoring

 

 

Step 4: AI Coaching Audio and Model Conversation

 

Should you have any questions, please reach out to Support@CallSimulator.com or chat with our Support Team through the chat widget in the lower corner of your screen in the Knowledge Base. We are happy to assist you!