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Dedicated Client Support Available

If you need additional help, this article reviews the various ways in which you may reach out to Call Simulator Support.

Call Simulator has a dedicated team of Client Experience Associates to assist you with any questions and concerns regarding the platform. There are multiple ways to contact us:

  • Chat is the easiest! Log into your Call Simulator account and click on Help, located in the left-hand navigation menu, to access our Knowledge Base. Then, click on the chat widget in the lower corner of the Knowledge Base. Hours of live chat are 8 a.m. to 5 p.m. Eastern (New York). If you reach out to us via chat outside of these hours, you will be asked to send us an email at Support@CallSimulator.com. Should you still have questions that are unanswered, a support ticket will be created, and we will respond to you no later than the next business day.
  • Start a conversation with us by sending an email to Support@CallSimulator.com .
  • Call this number: 1-850-985-2362. Please note that message and data rates from your carrier may apply.
  • Regardless of your method of contacting us, please be prepared to describe what you were trying to do or wanted to do in Call Simulator.
    • Provide information regarding what tab or page were you on when you encountered your issue.
    • If applicable to your issue, provide the Scenario ID number or title and the Simulation ID number.
    • Share with support any screenshots or screen recordings which would best illustrate your issue.

All requests for assistance will be processed as soon as possible. Through any of these communication channels, we are happy to support you. Our team looks forward to hearing from you, and your feedback and requests are always welcome!